How can I do if I have an unknown charge?
CoolCool
Last Update vor 2 Jahren
It may be the renewed order for the software you bought before. As you did not cancel the auto-renewal service or failed to cancel it, you would get charged again.
Please send the following information to us:
1. Order number and license email
2. Payment date
3. The last 4 digits of your credit card
4. The screenshot of card statement
5. If you pay by Paypal, please provide transaction ID
We will look into the charge for you.